Shipping policy

We offer worldwide shipping via DHL Express and UPS. 

Our shipping times and rates are designed to ensure you receive your handmade items quickly and efficiently.

All items are custom-made upon order. Production takes approximately 5 days.

Please find the details of our shipping rates and estimated delivery times below:

Country/Region	Free Shipping Threshold	Shipping Cost	Estimated Delivery Time
United States & Canada	Orders over $200/CAD280	~$20	2-4 working days
United Kingdom	Orders over £100	£15	2-4 working days
Europe (Excl Cyprus & Malta)	Orders over €120	~€17	2-4 working days
UAE	Orders over AED 192	~AED 25	2-4 working days
Rest of GCC	Orders over AED 192	~AED 30	2-4 working days
Asia	Orders over $150	~$12	2-4 working days
Rest of the World	Orders over $300	~$30	2-4 working days

 

Taxes and Duties

Please note that any taxes or duties arising in your country are not our responsibility. The recipient is fully responsible for covering any additional customs charges that may be applied by their country.

Returns and Exchanges

We want you to be completely satisfied with your purchase. All items are eligible for return or exchange within 7 days of receipt. Please note that sale items are not eligible for refunds.

Cancellation of Orders

If you need to cancel an order, please contact us immediately after placing it. We begin processing orders very quickly, sometimes within just a few hours, so the opportunity to cancel is quite limited.

Before Shipment:

• Before Material Is Cut: If you cancel your order before work has begun, we will issue a full refund and you will not incur any charges.

• After Material Is Cut (Within 12 Hours): If you cancel your order after work has started, we will issue a partial refund, and you will incur a charge of 25% of the total thobe value.

After Shipment:

If you cancel your order after it has been shipped, refuse the shipment, or if DHL is unable to deliver and we must recall the shipment, you will be responsible for paying both the outbound and return shipping fees, including a 25% charge of the total value of the thobe. This will be deducted from your refund.